Give us a call! (916) 226-5282

FREQUENTLY ASKED QUESTIONS

What are your hours?

We are Open Monday - Friday 10a-5p

We are Closed Weekends and Holidays

There are times we have to leave the office for appointments, but they are not often.

 

Where are you located?

9089 Elk Grove Blvd, Suite 203, Elk Grove, CA

We are on the second floor of the  brick building that is offset from the street between Lola's Lounge and Camarillo Salon in Old Town Elk Grove. Google Directions - https://goo.gl/maps/Lf1iPmfNBav

 

How can I get an estimate?

We have an easy to use form on our website that will ask you all the information we need - Click Here!

 

What is your ordering process?

We will email you an estimate for the items or services you requested. If you approve, respond to that email and we will email you an invoice for payment. Once payment has been received, we will email you a PDF proof (printing only) of your order for your approval. Once we receive your approval, the apparel and/or materials are ordered. Your turnaround time begins once they arrive from the vendor. Full payment is due prior to any order being placed for design, printing, apparel, signs, banners and promotional item orders.

 

What forms of payment do you accept?

Cash, Business Checks or ATM/Credit Cards. Payments can be made Online through your invoice.

We offer a 3.5% discount on all invoices paid in full by Cash or Business Checks only. Discount does not apply to ATM/Credit Card payments.

 

Do you charge late fees?

Past due payments are subject to a monthly service fee equal to $50 or 10% of the outstanding balance, whichever is greater.

 

What are your standard production turnaround times?

Apparel -  5-15 working days (Based on our workload at that time)

Printing - 5-7 working days (Based on our workload at that time)

Signs / Banners - 5-10 working days (Based on our workload at that time)

Promotional Items - Are based on the vendor. Typically they are 5-10 working days + shipping

*Rush orders will incur additional fees for anything less than 5 business days.  Working days are weekdays. No weekends or holidays.

 

How will I know when my order is ready?

We will send you an email informing you that your order is ready to be picked up. If you ask that we contact you via phone we will do so by request only. See our Order Status page.

 

Do you have Terms & Conditions?

Yes. You can view them here.

Frequently Asked Questions

Terms & Conditions

Copyrite 2018  Kreative Design / Marketing

Hours: Mon-Fri, 10a-5pm

Closed Weekends & Holidays

 

(916) 226-5282

9089 Elk Grove Blvd

Suite 203

Elk Grove, CA 95624